Our People

Sometimes you need someone who will look critically at your assumptions - about your product, your audience and yourself - and help you view them from afar. We're experts at what we like to call "making bad news feel like good news." Nothing soft-pedaled: just honest, open and cogent feedback.

We’ve been at this for over 20 years, and we’ve helped 100s of clients – from small, local businesses and artists to Fortune 50 companies – connect with their audiences in truly extraordinary ways. We'll bring our experience in a variety of industries to bear on your particular challenges in a thought-provoking way.

We won’t just give you recommendations – we’ll actually teach you how to develop research & experience design skills, and implement our methods, within your own practice, so that you can continue to thrive. We want to work hand in hand with you to expand your ability to serve your stakeholders far into the future.